51cg Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This policy clearly explains how 51cg collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective date: 1 January 2026. Last updated: June 2026.
1. Information We Collect
When you use the 51cg platform, we collect several categories of information to allow us to deliver our services safely and efficiently. The types of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and login credentials provided during registration.
- Payment information: Details relating to the payment methods used, such as DuitNow, FPX, and e-wallets in MYR (RM). Full account numbers are not stored directly by 51cg — they are handled through secure payment processors.
- Device & browser information: IP address, device type, operating system, browser type, and language settings used when accessing the platform.
- Usage data: Records of activity within the platform, including pages visited, session duration, actions taken, and betting or game preferences.
- Cookies: Small data files stored on your device to facilitate platform use and save your preferences.
We only collect information necessary for platform operations and do not request information beyond what is required.
2. How We Use Your Information
Information collected by 51cg is used for the following purposes:
- Processing account registration and verifying user identity.
- Processing deposits and withdrawals in MYR (RM) securely.
- Providing customer support and responding to user enquiries.
- Detecting and preventing fraud, account misuse, and suspicious activity.
- Ensuring the platform runs smoothly and improving the user experience over time.
- Sending important account-related communications such as transaction confirmations and security notices.
- Complying with legal obligations applicable in Malaysia.
51cg will not use your information for third-party advertising purposes without your prior consent.
3. Cookies & Activity Tracking
The 51cg platform uses cookies — small text files stored in your browser or device — to enhance your experience. The cookies we use fall into several categories:
- Essential cookies: Required for core platform functions such as login and session security. Without these cookies, the platform cannot operate properly.
- Performance cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
- Preference cookies: Saving user preferences such as language and display settings to streamline navigation on future visits.
You can manage or delete cookies through your browser settings at any time. However, removing essential cookies may affect certain platform functions.
4. Data Storage & Security
51cg applies appropriate technical and organisational security measures to protect users' personal information from unauthorised access, loss, or misuse.
- All data transmitted between your device and 51cg's servers is protected with SSL/TLS encryption.
- Account and transaction information is stored in databases protected by strict access controls.
- User passwords are stored in hashed form and cannot be read by our staff.
- Internal staff access to user data is limited to those who require it to perform their job responsibilities.
While we take all reasonable precautions, no system is 100% risk-free. We encourage users to use strong passwords and never share their login credentials with anyone.
5. Sharing Information with Third Parties
51cg does not sell, rent, or trade users' personal information to any third party for commercial purposes. User information is only shared in the following limited circumstances:
- Payment processors: Information required to process financial transactions in MYR is shared with approved payment service providers who are bound by confidentiality agreements.
- Legal compliance: Information may be disclosed to the relevant authorities where required by Malaysian law or court order.
- Technical service providers: Third parties that assist us in operating the platform — such as cloud infrastructure providers — are bound by strict data protection agreements.
Any sharing of information beyond the situations above will only take place with the user's explicit consent.
6. User Rights, Policy Changes & How to Contact Us
51cg User Rights
As a user of the 51cg platform, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You have the right to request corrections to inaccurate or incomplete information via your account settings or customer support.
- Right to erasure: You may request the deletion of your account and associated personal information, subject to record-keeping obligations required by law.
- Right to withdraw consent: Where data processing is based on consent, you have the right to withdraw that consent at any time.
Changes to This Privacy Policy
51cg reserves the right to update this Privacy Policy from time to time to reflect changes in operations, technology, or legal requirements. Any material changes will be communicated to users via an in-platform notice or email. It is the user's responsibility to review this page periodically.
For any enquiries regarding this Privacy Policy, data access requests, or privacy-related complaints, please contact us:
Email: [email protected]
We aim to respond to all enquiries within a reasonable timeframe.
View FAQThis Privacy Policy applies to all users of the 51cg platform in Malaysia. By continuing to use our platform after any changes are published, you are deemed to have accepted the updated policy. For more information on our terms of use, please review Terms & Conditions us.